Terms & Conditions - Bounce Forward

Terms & Conditions

Booking Terms and Conditions
Bounce Forward is a registered charity that works across and beyond the UK providing a range of training courses and personal development opportunities.

Detailed information about all our courses, development opportunities and services can be found within this website or you can contact us to ask any questions you may have at info@bounceforward.com. Please read all the relevant information prior to submitting a booking. All bookings are made via our website.

Confirmed Booking – The Booking Contract
You will receive an email Booking Confirmation with details of your booking. This signifies that the booking is confirmed upon the basis that you fully understand the course detail and agree to pay all the charges set out. If there are any changes to or cancellations of The Booking Contract by you, then cancellation charges will apply. Bounce Forward reserves the right to refuse a booking. Individuals must attend and complete all parts of the agreed course to be eligible for a completion certificate.

Paying For Your Booking
Our terms are immediate payment on-line or on receipt of an invoice. Invoices are sent once the booking is confirmed and payment is required prior to the commencement of the course and prior to electronic delivery of materials.

Cancellation and Changes To A Booking
All notification of cancellations for bookings must be communicated in writing to info@bounceforward.com. You will hear back by email within 2 days of receipt of the email. If you have not received an email please call 0330 133 0776 immediately.

Cancellation charges apply as follows;

  •  25 working days notice before the course start date you pay 25% of the total booking cost
  •  15 working days notice before the course start date you pay 50% of the total booking cost
  •  10 working days notice before the course start date you pay 100% of the total booking cost

NOTE: A working day is Monday, Tuesday, Wednesday, Thursday or Friday.

Courses Funded By a Third Party

Where places are funded by a third party (such as a Council, Local Authority or other service provider), then a minimum £50 cancellation fee per person is payable for non-attendance or cancellation, as per our standard cancellation terms above. Invoices for cancellation fees will be sent directly to the employing organisation of the individual named on the booking.

Early Bird Booking And Discounts Codes
Early bird discounts are available for bookings made in advance and other promotional discounts may be available. To apply the code, simply enter it in the field provided at the point of booking.

  • All discounts are clearly stated on our website and have expiry dates.
  • For the discount to apply the booking must be confirmed on or before the expiry date.
  • Bounce Forward has sole discretion to determine whether you have complied and meet the applicable terms for the discount.

Early bird bookings and discounts are Non Refundable and charged at 100% at the point of the Confirmed Booking.

Bounce Forward will accept no liability whatsoever for any loss for any reason beyond the control of Bounce Forward.

Disruption Beyond Our Control 
In the event of disruption beyond our control, an email will be sent to all delegates and a note will be posted in the News section of this website. Where possible we will do this no later than 7.30am on the day of the course.

In the event that the disruption (severe weather, or other emergency beyond our control) prevents the course from going ahead then the following applies;

  • New dates will be circulated to all delegates as soon as possible.
  • Your booking will be transferred to the replacement course.
  • Refunds are not provided.

Sharing pictures
We often take pictures during our face to face training programmes and share them on social media, by signing up and attending you are agreeing to this. If you do not wish to be included please make the trainer aware at the start of training.

Disclaimer for all our courses and offerings
During our courses and development opportunities delegates will be asked to consider, reflect on and learn skills to develop emotional resilience by exploring their own responses to setbacks and challenges that can occur in their everyday lives. It is important that you understand that Bounce Forward;

  • Cannot take responsibility for individual responses to using and learning the skills covered.
  • Courses and development opportunities are not intended to solve individual problems or suitable for the exploration of significant life challenges that delegates may be facing or experienced in the past.
  • Cannot provide therapeutic support of any kind.
  • Take responsibility for a delegates suitability to attend one of our courses or development opportunities. The responsibility sits with the booking delegate.