Terms & Conditions - Bounce Forward

Terms & Conditions

Booking Terms and Conditions
Bounce Forward is a registered charity that works across and beyond the UK providing a range of training courses and personal development opportunities.

Detailed information about all our courses, development opportunities and services can be found within this website or you can contact us to ask any questions you may have at info@bounceforward.com. Please read all the relevant information prior to submitting a booking. All bookings are made via our website. We store personal information in line with our privacy policy.

Confirmed Booking – The Booking Contract
You will receive an email Booking Confirmation with details of your booking. This signifies that the booking is confirmed upon the basis that you fully understand the course detail and agree to pay all the charges set out. If there are any changes to or cancellations of The Booking Contract by you, then cancellation charges will apply. Bounce Forward reserves the right to refuse a booking. Individuals must attend and complete all parts of the agreed course to be eligible for a completion certificate.

Paying For Your Booking
Our terms are immediate payment on-line or on receipt of an invoice. Invoices are sent once the booking is confirmed and payment is required prior to the commencement of the course and prior to electronic delivery of materials. We are unable to accept cheques as payment.

Cancellation and Changes To A Booking
All notification of cancellations for bookings must be communicated in writing to info@bounceforward.com. You will hear back by email within 2 days of receipt of any email. If you have not received an email from us please call 0330 133 0776 immediately.

Cancellation charges apply as follows;

  •  25 working days notice before the course start date you pay 25% of the total booking cost
  •  15 working days notice before the course start date you pay 50% of the total booking cost
  •  10 working days notice before the course start date you pay 100% of the total booking cost

NOTE: A working day is Monday, Tuesday, Wednesday, Thursday or Friday.

Courses Funded By a Third Party

Where places are funded by a third party (such as a Council, Local Authority or other service provider), then a minimum £50 cancellation fee per person is payable for non-attendance or cancellation, as per our standard cancellation terms above. Invoices for cancellation fees will be sent directly to the employing organisation of the individual named on the booking.

Early Bird Booking And Discounts Codes
Early bird discounts and other promotional discount codes may be available from time to time. If you have a discount code, simply enter it in the field provided at the point of booking.

  • All discounts are clearly outlined and have an expiry date.
  • For the discount to apply the booking must be confirmed on or before the expiry date.
  • Bounce Forward has sole discretion to determine whether you have complied and meet the applicable terms for the discount.

Early bird bookings and discounts are Non Refundable and charged at 100% at the point of the Confirmed Booking.

Bounce Forward will accept no liability whatsoever for any loss for any reason beyond the control of Bounce Forward.

Disruption Beyond Our Control 
In the event of disruption beyond our control, an email will be sent to all delegates with a Confirmed Booking and a note will be posted in the News section of this website. Where possible we will do this no later than 7.30am on the day of the course.

In the event that the disruption (severe weather, or other emergency beyond our control) prevents the course from going ahead then the following applies;

  • New dates will be circulated to all delegates with a Confirmed Booking as soon as reasonably possible.
  • All Confirmed Bookings will be transferred to the replacement course.
  • Refunds are not provided.

Sharing pictures
We like to take pictures during our face to face training programmes to share on social media. We make this clear and seek permission at the beginning of the training. By signing up and attending you are agreeing that you understand this. If you do not wish to be included please make the trainer aware during the training.

Recording virtual training 
We often record our on-line courses and seminars for internal training purposes and to support participants. We make this clear and seek permission at the beginning of the training. We store and use the recordings inline with our privacy policy.

Disclaimer for all our courses and offerings
During our courses and development opportunities delegates will be asked to consider, reflect on and learn skills to develop emotional resilience by exploring their own responses to setbacks and challenges that can occur in their everyday lives. It is important that you understand that Bounce Forward;

  • Cannot take responsibility for individual responses to using and learning the skills covered.
  • Courses and development opportunities are not intended to solve individual problems or suitable for the exploration of significant life challenges that delegates may be facing or experienced in the past.
  • Cannot provide therapeutic support of any kind.
  • Take responsibility for a delegates suitability to attend one of our courses or development opportunities. The responsibility sits with the booking delegate.
  • We store personal information in line with our privacy policy.