Privacy Policy

Last Updated February 14, 2023

This Privacy Policy for Bounce Forward (‘Bounce Forward‘, ‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:

  • Visit our website at, or any website of ours that links to this privacy policy
  • Individuals and organisations who use our services 
  • Engage with us in other related ways, including any sales, marketing, or events


Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

For the purpose of applicable data protection legislation, the data controller of your personal data is Bounce Forward, charity number 1170591.

  • Registered address Summit House, 170 Finchley Road, London, NW3 6BP
  • Communications address: 23 Heath Drive, Ware, Hertfordshire, SG12 0RE


By visiting our site, filling in a contact form, or using our services, you agree to our Privacy Policy. Specifically, you express consent to us processing your personal data as described in this policy. 

This Privacy Policy provides transparency to our users about how their data is collected and used and serves as a privacy notice as required by legislation. 

If you have any further queries, please don’t hesitate to contact us from our website.

Changes to this policy

We may change this policy at any time by updating this page, please make sure you frequently visit this page. We will endeavour to provide you with a notice of change of this page if any amendments occur. If you do not agree with the amendments please close your account and discontinue use of our services and site, otherwise, you will be deemed to have consented expressly to any updates.

We are committed to using your personal information in accordance with our responsibilities. We won’t do anything with your information you wouldn’t reasonably expect. We are required to provide you with the information in this Privacy Policy under applicable law which includes (but is not limited to):

  • the UK version of the General Data Protection Regulation (EU) 2016/679 which is part of UK law by virtue of the European Union Withdrawal Act 2018 (the “GDPR“), and the Data Protection Act 2018; and  
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003

This Privacy Policy applies to the personal information of individuals who interact with Bounce Forward which includes (but is not limited to):

  • individuals who visit
  • organisations who use and access our services  
  • donors and advocates who support our charitable activities


This Privacy Policy does not apply to employees, associates, trustees or volunteers. Contact us for the Privacy Policy for employees, contracted associates, trustees or volunteers. 

This policy, together with our terms and conditions tells you about how we collect, use and protect your personal information.

If you have any queries about our Privacy Policy, please contact [email protected] 

We collect information about you in the following ways:

Information You Give Us

This can include when you:

  • get in touch with us via the phone, website, or other communication method;
  • support us through a donation;
  • contact us through the website
  • download a FREE resource
  • sign up to a course;
  • make a booking or enquiry;
  • register or book our services;
  • participate in our webinars or podcasts;
  • provide payment or billing information;
  • give us feedback;
  • make a complaint;
  • apply for a job;
  • enter into a contract with us;
  • interact with us on social media platforms such as Facebook, Twitter, LinkedIn.


Our website include(s) interfaces that allow you to connect with social networking sites (Facebook, Twitter, Instagram and YouTube) (each a “SNS”). If you connect to a SNS through our website, you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy.

You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

Personal information we might collect 

When you interact with us the personal information we collect may include:

  • name
  • address
  • email address
  • telephone number
  • job title
  • the organisation you represent/work for
  • reasons you are interested in Bounce Forward 
  • other information relating to you personally which you may choose to provide us such as (if a parent) how many children you have, what school they go to


Please note that the above list of personal information we collect is not exhaustive. Any personal information information collected will be processed in accordance with the approach outlined in this Privacy Policy. 

Data protection law recognises that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category personal information data’ for the purposes of the GDPR and covers information revealing racial or ethnic origin, religion, philosophical beliefs and political opinions, trade union membership, genetics, biometrics (where it is used for ID purposes), information concerning health or data concerning a person’s sexual orientation, or sex life.

With your explicit consent, sensitive information may be collected where necessary, for example, where we are involved in a project that requires it, such as a research project. Clear notices will be provided at the time we collect this information, stating what information is collected, and why. 

With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for specific use, such as a case study.

Information We Get from Others

We may get information about you from other sources, for example, if you have agreed to share information with one of our partners we may add this to information we get from our website.

Information Automatically Collected

We automatically log information about you and your computer or mobile device when you access our website. For example, when visiting our website, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our webiste, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our website. We collect this information about you using cookies. Please refer to the sections on cookies below.

We may use your personal data as follows:

  • to operate, maintain, and improve our website, products, and services;
  • to manage your membership, including to communicate with you regarding your membership, if you have a membership;
  • to operate and administer our rewards program and other promotions you participate in;
  • to respond to your comments and questions and to provide customer service;
  • to send information including technical notices, updates, security alerts, and support and administrative messages;
  • with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.”

Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails.

  • Non-marketing emails include emails about your membership or booking with us (if you have one) and our dealings with you; to process payments you make via our website; to link or combine user information with other personal data; as we believe necessary or appropriate
  • (a) to comply with applicable laws;
  • (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities;
  • (c) to enforce our Policy;
  • (d) to protect our rights, privacy, safety or property, and/or that of you or others;
  • and as described in the “Sharing of your Personal Data” section below.

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.

We may share your personal data as follows:

Third Parties designated by you.

We share your personal data with third parties where you have provided your consent to do so.

Our Third-Party Service Providers.

We share your personal data with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
We share some or all of your personal data with our affiliates.

Other Disclosures.

We will also share personal data as we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.

We will require that any third party that provides a service to or for us, which involves the processing of your personal data:

  • enters into an agreement with us and meets our standards for data security;
  • does not use your personal information for any purpose other than the clearly defined purpose relating to the service that such party is providing;
  • treats your personal information as confidential;
  • and holds your personal information securely and retains it only for such period of time as we instruct.

Anonymous Data

When we use the term “anonymous data,” we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party.

We may create anonymous data from the personal data we receive about you and other individuals whose personal data we collect. Anonymous data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns in order to make improvements to our products and services and webiste.

Where you have consented, we will contact you regarding promotional activities and marketing in order to inform you about offers and helpful tips about our service, you have a right to withdraw that consent at any time by following the simple instructions on the email or emailing [email protected]​ to advise us you no longer wish to receive promotional emails. Please also see your rights below.

You may share personal data with us when you submit user generated content to our website, including via rewards program, forums, message boards and blogs. Please note that any information you post or disclose on our website may become public information, and available to other users of our website and to the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our website. Such personal data and other information will not be private or confidential once it is published on our website.

If you provide feedback to us, we may use and disclose such feedback, provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our website and marketing resources. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Privacy Policy.

What are Cookies?

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognise your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our webiste, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.

Cookies We Use

Our website uses the following types of cookies for the purposes set out below:

Essential Cookies – These cookies are essential to provide you with services available through our website and to enable you to use some of its features. For example, they allow you to log in to secure areas of our website and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies – These cookies allow our website to remember choices you make when you use our website, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our website which you can customise. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.

Analytics & Performance Cookies – These cookies are used to collect information about traffic to our website and how users use our webite. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. [It includes the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use this information to help operate our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our website works. You can find out more information about Google Analytics cookies here:
You can find out more about how Google protects your data here:
You can prevent the use of Google Analytics relating to your use of our website by downloading and installing the browser plugin available via this link:]

Social Media Cookies – These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or LinkedIn. The social network will record that you have done this.

Disabling Cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or“edit” facility). Many browsers are set to accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit and

If you do not accept our cookies, you may experience some inconvenience in your use of our website. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our website.

Our website may contain links to third-party websites and features (for example Twitter, Facebook, Instagram and YouTube). This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

We are committed to protecting the personal information you entrust to us, and to that end, we employ appropriate organisational, technical and administrative measures to protect personal data within our organisation. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in complaints below.

We also train and instruct our employees that all personal information must be handled in accordance with this Privacy Policy and applicable privacy and data protection laws, and any misuse by employees is subject to disciplinary action.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We also train and instruct our employees that all personal data must be handled in accordance with this Privacy Policy and applicable privacy and data protection laws, and any misuse by employees is subject to disciplinary action.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will retain your data for as long as necessary to carry out the service to you.

We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to seven years after a particular transaction).

If you request that we stop processing your personal information for the purpose of marketing we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.

If you wish to cancel your membership, you should refer to the appropriate section in our terms and conditions.

Although our work is youth-oriented, our website and services are not primarily directed at children under 16 and we do not knowingly collect or solicit personal information from anyone under the age of 16. If you are aware that a child has provided us with information without their consent, he or she should contact us on [email protected]. We will delete such information from our files as soon as reasonably practicable.

Bounce Forward adheres at all times to data protection legislation (currently the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 (GDPR)), which provides the rights for individuals. You have the right to access the personal information we hold about you, and there are, subject to certain limitations, a number of ways you can control the way in which and what information we store and process about you. We explain your individual rights and controls below. You can read more about data rights on the Information Commissioner’s website. If you have questions please email us [email protected]:

Access – you may access the information we hold about you by contacting us directly to [email protected]

We will process your request without undue delay and at the latest within 1 month, unless, your request is complex or numerous in which case we may take up to 3 months, but we will inform you within 1 month if this is the case.

Correction– you can also contact us to update or correct any inaccuracies in your personal data.

Erase and forget– in certain situations, for example, when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data (subject to any legal obligations for us to retain it).

Restrictions on use – you may request that we stop processing your personal information (other than storing it): (i) whilst its accuracy is verified; (ii) if the processing is illegal; (iii) if the processing is no longer necessary for the purposes for which it was collected; or (iv) if you object to the processing and we are verifying whether our legitimate grounds to process your personal information override your own rights.

Object – you have the right to object to processing, including: (i) for direct marketing (see “Opt-out “below”); (ii) for research or statistical purposes; and/or (iii) where processing is based on legitimate interests.

Withdrawal of consent– if you previously gave us your consent to process your personal information for a particular purpose, you may withdraw that consent at any time. If you do not do so, we may continue to rely upon that previous consent to keep using and processing your personal information in the same way.

Portability– if you wish to transfer your personal data to another organisation (and certain conditions are satisfied), you may ask us to do so. 

Opt-out –you may contact us anytime to opt-out of (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data. 

We are committed to resolving any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your personal data, please contact us at [email protected].

We will reply to your complaint as soon as we can. We hope to resolve any complaint brought to our attention. 

Right to lodge a complaint with the Information Commissioner’s Office : You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK. You can contact them in the following ways:

  • Phone: 0303 123 1113
  • Email: [email protected] via Live chat
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

We welcome your comments or questions about this Policy. You may contact us in writing at [email protected] or to our communications address 23 Heath drive, Ware, Hertfordshire, SG12 0RE.


The Role of Positive Emotions

We will protect your personal information.

Read our privacy policy here.


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