Terms & Conditions

Bounce Forward is a registered charity that works across and beyond the UK providing a range of training courses, teaching resources through membership subscriptions and bespoke development opportunities.

These terms and conditions were last updated in January 2024

This page provides you with information about Bounce Forward  (‘we‘, ‘our‘ or ‘us”) and the legal terms and conditions (the “Terms“) on which we provide any of the training courses, subscriptions, events and bespoke development opportunities (the “Services“) listed on our website (our “site“) and in our communication with you (the “Customer“), and on which we accept from you.

These Terms will apply to:-

(a) any contract between you and us for the provision of Services to you (a “Contract“); and

(b) any booking you make with us for delivery of Services to you; and 

(c) any donation you make to us (a “Donation“).

Please read these Terms carefully and make sure that you understand them before ordering and confirming any Services or making any Donation via our site.

By making a booking for Services or making a Donation you agree to these Terms. 

We can amend these Terms from time to time in the manner set out below. Every time you wish to order Services or make a Donation, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between you and us, are in the English language only.

By clicking to accept or agree to the Terms and Conditions when this option is made available to you, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy, found at https://bounceforward.com/privacy-policy/. 

Donations are received with thanks to contribute towards our charitable mission.

As a charity, we are only legally permitted and/or required to return donations in very limited circumstances e.g. where the donor lacks mental capacity. We therefore ask that you take care when entering your details to make a donation using our site, as we may be unable to provide any refund once your payment has been processed.

When you make a donation to us on the site you may be given the opportunity to confirm that you are a UK taxpayer meeting the criteria of the Gift Aid scheme. We will claim the tax back on every eligible donation made through the site in accordance with the rules of the Gift Aid Scheme as they apply at the time.

When a Donation is made the transaction is final and not disputable unless unauthorised use of your payment card is proved. If you become aware of any unauthorised or fraudulent use of your card to make a donation to Bounce Forward or otherwise, you should notify your card provider as soon as possible in accordance with its reporting rules.

Detailed information about our Services, including; subscription, membership, training courses, development opportunities can be found within this website or detailed to you in advance, and you can contact us to ask any questions you may have at [email protected]

Bounce Forward will deliver the Services to you with reasonable skill and care, and we will make every reasonable effort to ensure that the Services you Contract of book with us is delivered to you in accordance with the descriptions.

We reserve the right to change the description of any Service advertised on our site without notice at any time before we receive payment from you in respect of that Service.

Our Services are provided in line with the Disclaimer included within these Terms.  

Our booking process allows you to check and amend any errors before you proceed to book or to payment. Please take the time to read and check your booking to ensure it is correct before submitting it.

By agreeing the proceed with the proposal you are agreeing to these Terms. 

Booking our Services means a contract between you and us for the provision of Services to you as described in the introduction. 

You will receive an email confirming the purchase of our services. This signifies the Services start date. If there are any changes to or cancellations of the service by you, then cancellation charges may apply.

Bounce Forward reserves the right to refuse a booking for any of our Services.

Where applicable individuals must attend and complete all parts of the agreed course to be eligible for a completion certificate.

Our Services that can be booked using this Website are subject to the following additional terms and conditions:

• You agree that you are purchasing, under these Terms and Conditions, have read the information, understand what your are purchasing and consent to proceed.
• All prices, discounts, and promotions posted on this Website are subject to change without notice. The price and currency charged for our Services will be the price and currency advertised on this Website at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price and currency charged will be clearly stated before you click to confirm your purchase.
• We strive to display accurate price information; however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

For avoidance of doubt the term subscription or membership refers to a Service which is accessed via the members area of the Website to our;

• teaching and learning resources
• training videos 
• webinar recordings
• downloadable resources 

Bounce Forward shall: 

1. provide the Service with reasonable care and skills; and 
2. use its reasonable endeavours to make the Service available in accordance with the Terms. 
3. If there is a breach of point 2, Bounce Forward will use reasonable endeavour to rectify the impacted Service within a reasonable time period. 
4. You, the customer acknowledges that the Service may be unavailable as a result of scheduled or emergency maintenance being undertaken at any time to preserve the security and reliable operation of the Service. Bounce Forward shall not be liable for the Service being unavailable as a result of these circumstances.
5. Bounce Forward is also entitled to:
   1. make changes to the Service from time to time for the purposes of performance and security; or
   2. make changes to the Service in order to comply with applicable laws, statute, regulation or guidance in any jurisdiction. 

Your “You” obligations 

You shall:

• promptly provide the information reasonably needed to provide you with the Service;
• be responsible for enabling access to the Service to permitted users;

For the avoidance of doubt a ‘permitted user’ is anyone who works or is employed by you, the Customer.

•  ensure that permitted users understand and comply with these Terms;
• if you become aware of any breach of these Terms you shall:
  1. notify Bounce Forward as soon as you becomes aware of the breach; and
  2. suspend access by changing the Service password to restrict access for as long as the breach remains unremedied, without notice to the relevant user. 
• You shall keep the log in details secure, and only use the log in details for the purpose of accessing the Service in accordance with the Contract and the Terms;
• Not use or share the log in details with any third parties; 
• Not use the Service for any purpose that is unlawful under any applicable law or is prohibited by these Terms, to commit any act of fraud, to distribute any virus, trojan, malware or similar malicious codes, for purposes of promoting unsolicited advertising or sending spam, in any manner that disrupts the subscription or website; or in any manner that harms or may endanger minors or any other person.
• to gain unauthorised access to or use any computers, data, systems, accounts or networks of any person;
• attempt to circumvent any security controls or mechanisms;
• in any manner that is inconsistent with these Terms;
• in any manner which does not comply with Intellectual Property Rights contained within these Terms.

Payment must be made at the time of booking our Services.

Credit/debit card payment can be made via the website.  

Payment by invoice can be selected. In which case you must provide a valid purchase order, where required by you.

Payment by invoice must be received within 30 days of invoice date or before the Service delivery date, whichever occurs first. 

We are unable to accept cheques as payment.

Your legal rights

You have a legal right to cancel a Service or Contract (under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations 2013) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to retain your booking for a Service, you can notify us of your decision to cancel and receive a refund. 

• Your legal right to cancel a Service starts from the date of the Booking Confirmation, which is when the Service or Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel, ending 14 days after the day on which you receive the Booking Confirmation.
• If you make a booking for a Service which will begin within the cancellation period referred to in paragraph above, by ticking the box below, you agree that the Service may be delivered before that period has expired, and you can exercise your right to cancel up until the day the Service begins but that you may be charged for the services used up until the cancellation date.
• All notification of cancellation of the Service must be communicated in writing to [email protected].
• If you cancel a Contract under this paragraph 11, you will receive a full refund of the price you paid for the Services. We will process the refund due to without undue delay and, in any case, within 14 (fourteen) calendar days of the day on which you gave us notice of cancellation as described above
• We will make refunds as soon as is reasonably possible, and no longer than 30 calendar days. 

Exception 

Where you wish to cancel or make changes to a Service or Contract that involves us delivering a training course. 

You must notify us of the change or desire to cancel the Service in writing to [email protected].

You will hear back by email within 2 working days of receipt of any email. If you have not received an email from us please call 0330 133 0776 immediately.

Cancellation charges apply as follows;

•  25 working days notice before the Service start date you pay 25% of the total booking  cost
•  15 working days notice before the Service start date you pay 50% of the total booking cost
•  10 working days notice before the Service start date you pay 100% of the total booking cost

NOTE: A working day is Monday, Tuesday, Wednesday, Thursday or Friday

See also disruption beyond our control below

Discounts and promotional discount codes may be available from time to time. If you have a discount code, simply enter it in the field provided at the point of booking.

All discounts are clearly outlined in advance of the Service being confirmed and have an expiry date.

For the discount to apply the booking must be confirmed on or before the expiry date.

Bounce Forward has sole discretion to determine whether you have complied and meet the applicable terms for the discount.

Orders using discounts are Non Refundable and charged at 100% at the point of the Service Confirmed Booking.

Bounce Forward will accept no liability whatsoever for any loss for any reason beyond the control of Bounce Forward.

Bounce Forward accepts no liability if someone is unable to attend a Service due to illness, adverse weather conditions, any travel disruption or other reason beyond the reasonable control of Bounce Forward.

Bounce Forward accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control which shall include but not be limited to reasons resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

It may be necessary for reasons beyond our control to change the timing of the programme, the trainer(s), the date(s) or the venue at any time prior to the Service date(s), in which case Bounce Forward will correspond with you to find an alternative agreeable date. Refunds are not provided. 

If Bounce Forward has to cancel the Service, our liability in the event of cancellation is limited to a full refund of the course fee only.

We like to take pictures during our ‘in-person’ Service delivery  to share on social media. We make this clear and seek permission at the beginning. By signing up and attending you are agreeing that you understand this. If you do not wish to be included please make the Bounce Forward representative aware as soon as reasonably possible. 

We often record our on-line courses and seminars for internal training purposes and to support participants learning journey. We make this clear at the beginning of the training.

We store and use the recordings inline with our privacy policy.

During delivery of our Services, individuals will be asked to consider, reflect on and learn skills to develop psychological fitness (mental resilience and emotional wellbeing) by exploring their own responses to setbacks, challenges and successes that can occur in everyday situations. It is important that you understand that Bounce Forward;

• Cannot take responsibility for individual responses to using and learning the skills covered.
• All Services, other than our Personal Resilience course are not intended to solve individual problems or suitable for the exploration of significant life challenges that delegates may be facing or experienced in the past. Learning the skills in this way means the training is safe. Beyond the Service the skills and strategies can be practiced and applied to even the biggest of life challenges and greatest opportunities.
• Cannot provide individual clinical or therapeutic support of any kind.
• Cannot take responsibility for a individuals suitability to use our Services. This responsibility is with you, the Customer. 

We store personal information in line with our privacy policy.