Bounce Forward is a registered charity that works across and beyond the UK providing a range of training courses, teaching resources through membership subscriptions and bespoke development opportunities.
These terms and conditions were last updated in February 2023
This page provides you with information about Bounce Forward (‘we‘, ‘our‘ or ‘us”) and the legal terms and conditions (the “Terms“) on which we provide any of the training courses, subscriptions and events (the “Services“) listed on our website (our “site“) to you (the “Customer“), and on which we accept from you.
These Terms will apply to:-
(a) any contract between you and us for the provision of Services to you (a “Contract“); and
(b) any donation you make to us (a “Donation“).
Please read these Terms carefully and make sure that you understand them before ordering any Services or making any Donation via our site.
By making a booking for Services or making a Donation you agree to these Terms.
We can amend these Terms from time to time in the manner set out below. Every time you wish to order Services or make a Donation, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between you and us, are in the English language only.
Donations are received with thanks to contribute towards our charitable mission.
As a charity, we are only legally permitted and/or required to return donations in very limited circumstances e.g. where the donor lacks mental capacity. We therefore ask that you take care when entering your details to make a donation using our site, as we may be unable to provide any refund once your payment has been processed.
When you make a donation to us on the site you may be given the opportunity to confirm that you are a UK taxpayer meeting the criteria of the Gift Aid scheme. We will claim the tax back on every eligible donation made through the site in accordance with the rules of the Gift Aid Scheme as they apply at the time.
When a Donation is made the transaction is final and not disputable unless unauthorised use of your payment card is proved. If you become aware of any unauthorised or fraudulent use of your card to make a donation to Bounce Forward or otherwise, you should notify your card provider as soon as possible in accordance with its reporting rules.
Detailed information about our Services, including; subscription, membership, training courses, development opportunities can be found within this website or you can contact us to ask any questions you may have at firstname.lastname@example.org
Bounce Forward will deliver the Services to you with reasonable skill and care, and we will make every reasonable effort to ensure that the Services you Contract with us is delivered to you in accordance with the descriptions.
We reserve the right to change the description of any Service advertised on our site without notice at any time before we receive payment from you in respect of that Service.
Our Services are provided in line with the Disclaimer included within these Terms.
Our booking process allows you to check and amend any errors before you proceed to book or to payment. Please take the time to read and check your booking to ensure it is correct before submitting it.
By agreeing the proceed with the proposal you are agreeing to these Terms.
Booking our Services means a contract between you and us for the provision of Services to you (a “Contract”) as described in the introduction.
You will receive an email confirming the purchase of our services. This signifies the Contract start date. If there are any changes to or cancellations of the service by you, then cancellation charges may apply.
Bounce Forward reserves the right to refuse a booking.
Individuals must attend and complete all parts of the agreed course to be eligible for a completion certificate.
Our Services can be booked using this Website are subject to the following additional terms and conditions:
Where an annual membership subscription is being purchased:
For avoidance of doubt the term subscription or membership refers to the Service which is accessed via the members area of the Website to our;
Bounce Forward shall:
Your “You” obligations
For the avoidance of doubt a ‘permitted user’ is anyone who works or is employed by you, the Customer.
Payment must be made at the time of booking our Services.
Credit/debit card payment can be made via the website.
Payment by invoice can be selected. In which case you must provide a valid purchase order, where required by you.
Payment by invoice must be received within 30 days of invoice date or before the course delivery date, whichever occurs first.
We are unable to accept cheques as payment.
Your legal rights
You have a legal right to cancel a Contract (under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations 2013) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to retain your booking for a Service, you can notify us of your decision to cancel the Contract and receive a refund.
Where you wish to cancel or make changes to a Contract that involves us delivering a training course.
You must notify us of the change or desire to cancel the Service in writing to email@example.com.
You will hear back by email within 2 working days of receipt of any email. If you have not received an email from us please call 0330 133 0776 immediately.
Cancellation charges for training courses apply as follows;
NOTE: A working day is Monday, Tuesday, Wednesday, Thursday or Friday
See also disruption beyond our control below
Discounts and promotional discount codes may be available from time to time. If you have a discount code, simply enter it in the field provided at the point of booking.
All discounts are clearly outlined in advance of the Contract being confirmed and have an expiry date.
For the discount to apply the booking must be confirmed on or before the expiry date.
Bounce Forward has sole discretion to determine whether you have complied and meet the applicable terms for the discount.
Orders using discounts are Non Refundable and charged at 100% at the point of Contract, the Confirmed Booking.
Bounce Forward will accept no liability whatsoever for any loss for any reason beyond the control of Bounce Forward.
Bounce Forward accepts no liability if a delegate is unable to attend a course due to illness, adverse weather conditions, any travel disruption or other reason beyond the reasonable control of Bounce Forward.
Bounce Forward accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control which shall include but not be limited to reasons resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.
It may be necessary for reasons beyond our control to change the timing of the programme, the trainer(s), the date(s) or the venue at any time prior to the course date(s), in which case Bounce Forward will correspond with you to find an alternative agreeable date. Refunds are not provided.
If Bounce Forward has to cancel the course, our liability in the event of cancellation is limited to a full refund of the course fee only.
We like to take pictures during our face to face training programmes to share on social media. We make this clear and seek permission at the beginning of the training. By signing up and attending you are agreeing that you understand this. If you do not wish to be included please make the trainer aware during the training.
We often record our on-line courses and seminars for internal training purposes and to support participants learning journey. We make this clear at the beginning of the training.
During delivery of training as part of our Services, delegates will be asked to consider, reflect on and learn skills to develop psychological fitness (mental resilience and emotional wellbeing) by exploring their own responses to setbacks, challenges and successes that can occur in everyday situations. It is important that you understand that Bounce Forward;
We will protect your personal information.
Join our mailing list to receive monthly updates!